Frequently Asked Questions

 

Q:  How do I find a jeweler in my area so I can view and order Rembrandt merchandise?

A:  On the left side of each Rembrandt website page is an area titled “Locate a Jeweler.”  Simply type in your zip code to view all valued jewelers in your area that sell Rembrandt product.


Q:  How can I order a Rembrandt charm or bracelet?

A:  Refer to the Jeweler locator to find a valued Retail Jeweler of Rembrandt who can support all your charm and jewelry needs.


Q:  Can I buy direct from Rembrandt?

A:  Rembrandt supports its retail customers 100% and has chosen not to sell direct.  Please use the Jeweler Locator to select a valued customer of Rembrandt.


Q:  How can I find a phone # for a jeweler that sells Rembrandt Charms?

A:  By using the “Locate a Jeweler” function on the top of every Rembrandt web page, you can view all our valued jewelers and their contact information.


Q:  Can charms be ordered without loops or jump rings?

A:  Yes they can.  Your jeweler can assist with this request.


Q:  Are prices on-line retail or wholesale?

A:  The prices on line are all suggested retail prices and are subject to change without notice.


Q:  Why are there 4 prices listed for each charm?

A:  Each charm comes in 5 different metals (see below).  Each variety of metal has a different price, except for 14k white/yellow gold whose pricing is the same.

-       Sterling Silver
-       Gold Plated
-       10K yellow gold
-       14k yellow gold
-       14k white gold


Q:  What are the specifications of the individual charms (size, weight, etc.)?

A:  By clicking on any charm, you will see the size dimensions.  Rembrandt’s charms are hand-made and we do not sell on weight of the product and therefore you will not see that metric displayed.


Q:   If I need to ship product overseas, how can I do this?

A:  Your local jeweler will need to respond to this question as they may, or may not, have overseas shipping available.


Q:  What is gold plated?  What is Rhodium plated?

A:  Rembrandt’s Gold Plating (or Vermeil) is the process of layering 22k gold over sterling silver.  Rhodium is a precious metal in the platinum family, which is used over our sterling silver to prevent corrosion or tarnishing.


Q:   Why are there fluctuations in precious metal pricing?

A:  Precious metals are subject to market fluctuations and therefore can change daily.  Although we try to standardize prices, the market may make it difficult to do so and therefore the published suggested retail prices are subject to change without notice.


Q:  Can I get a catalog sent to me?

A:  Rembrandt reserves its catalogs for our retail customers.  All charms are displayed on line, and by locating a valued Rembrandt partner; you can stop into their location to view our charms on display and an updated catalog.


Q:  What is the warranty on your product line?

A:  All Rembrandt products have a Lifetime Warranty attached and we unconditionally guarantee each piece.  The warranty includes free repair or replacement. Please contact the jeweler you purchased the product from for assistance.


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